If we fall short for any of the following reasons, we’ll refund your money:
We guarantee our customers a simplified online experience.
Travel document requirements can be difficult to understand. Our sophisticated technology seamlessly ensures that you have all the correct forms for a successful application outcome.
We guarantee excellent customer service.
By thinking on a global scale, we have expert representatives from around the world who speak multiple languages to assist customers with any needs.
We guarantee that our system is more secure than our competitors.
Our brands all utilize the highest standards for information security and encryption to ensure that our customers have peace of mind about their private information.
There are, of course, certain circumstances that are out of our hands where you would not be eligible for a refund:
As much as we’d like to, we can’t control Mother Nature. Force majeure such as inclement weather can cause delays in shipping and processing that we are not liable for, so please be understanding.
We are private company that works with governments to expedite travel documents. That said, we are not a government agency and we have no control over government shutdowns or delays on their end.
As simple as our process is, we can’t control certain applicant errors that might lead to suspended applications. For instance, simple mistakes such as an applicant forgetting to sign their check or application are beyond our control.